support@interactionic.com | (800) 285-2950
Interaction Insight Corporation
  • Solutions
    • Recording Solutions
      • Public Safety
      • Contact Centers
      • Compliance Recording
      • Automated QA/QM
      • Data Intelligence
      • Microsoft Teams Recording
      • Mobile Vehicular Recording
    • 911 Rapid Response
      • Cellular 911 Reporting
      • Location Discovery Solution (LDS)
      • Building Controls
      • Education
      • Enterprise
      • Healthcare
    • Enterprise AI
      • X-Platform
      • U-Capture
      • U-Analyze
      • U-Assist
      • U-Self Serve
  • Services
    • Quality Assurance
    • Professional Services
    • Managed Services
  • Product Support
    • What We Offer
    • Eventide NexLog Resource Center
    • Red Box Resource Center
  • Press
  • About
    • About
    • Case Study
  • Contact
  • Request Support

Manuals & Guides

Click a PDF document below to view it or download it to your computer for later viewing.

User Documentation

  • User Manual: Red Box Quanitfy
  • Admin Guide: Quantify Access Control
  • Admin Guide: Quantify Recording Control
  • Admin Guide: Quantify Call Storage

How-To Guides

  • How do I playback calls in Microsoft Edge Browser?
  • How do I set up Internet Explorer for a new user?
  • How do I playback calls in Chrome or Firefox?
  • How do I search and replay recorded calls?
  • How do I get & setup the bulk export utility?
  • How do I export multiple calls into one WAV file?
  • How do I setup WSC Record on Demand for a new user?
  • How do I manage Active Directory?
  • How do I manage Windows Updates?
  • How to get RTP packet captures?
  • What is SPAN or Port Mirroring?
  • How do managers use Quantify QM?
  • How do agents use Quantify QM?
  • How do I setup Quantify QM?
  • How do I evaluate a call?
  • How do I create QM evaluation forms?
  • How do I coach an agent?
  • How do I use AutoFail?
  • How do I use AutoFail?

Need help from a support technician?

Committed to technical excellence, our support team is here to help. Send us a ticket and we will get back to you shortly.

Submit a Ticket

More Red Box Quantify Support

Tutorial Videos

FAQs &
How-To Guides

Client Software

Contact
Us

Tutorial Videos

FAQs &
How-To Guides

Client Software

Contact Us

Interaction Insight Corporation

125 Half Mile Road, Suite 200, Red Bank, NJ 07701

Phone: (800) 285-2950
Sales: sales@interactionic.com
Support: support@interactionic.com

SOLUTIONS

  • Recording Solutions
  • 911 Rapid Response
  • Enterprise AI

ABOUT

  • About Us
  • Professional Services

CONTACT

  • Contact Us
  • Request Support
© 2025 Interaction Insight Corporation. All rights reserved.
Website by
BeResponsive
Go to Top
  • Solutions
    • Recording Solutions
      • Public Safety
      • Contact Centers
      • Compliance Recording
      • Automated QA/QM
      • Data Intelligence
      • Microsoft Teams Recording
      • Mobile Vehicular Recording
    • 911 Rapid Response
      • Cellular 911 Reporting
      • Location Discovery Solution (LDS)
      • Building Controls
      • Education
      • Enterprise
      • Healthcare
    • Enterprise AI
      • X-Platform
      • U-Capture
      • U-Analyze
      • U-Assist
      • U-Self Serve
  • Services
    • Quality Assurance
    • Professional Services
    • Managed Services
  • Product Support
    • What We Offer
    • Eventide NexLog Resource Center
    • Red Box Resource Center
  • Press
  • About
    • About
    • Case Study
  • Contact
  • Request Support