support@interactionic.com | (800) 285-2950
Interaction Insight Corporation
  • Solutions
    • Public Safety
    • Contact Centers
    • Compliance Recording
    • Speech Analytics
    • Data Intelligence
    • Microsoft Teams Recording
    • Mobile Vehicular Recording
  • Services
    • Quality Assurance
    • Professional Services
    • Managed Services
  • Product Support
    • What We Offer
    • Eventide NexLog Resource Center
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Manuals & Guides

Click a PDF document below to view it or download it to your computer for later viewing.

User Documentation

  • User Manual: Red Box Quanitfy
  • Admin Guide: Quantify Access Control
  • Admin Guide: Quantify Recording Control
  • Admin Guide: Quantify Call Storage

How-To Guides

  • How do I playback calls in Microsoft Edge Browser?
  • How do I set up Internet Explorer for a new user?
  • How do I playback calls in Chrome or Firefox?
  • How do I search and replay recorded calls?
  • How do I get & setup the bulk export utility?
  • How do I export multiple calls into one WAV file?
  • How do I setup WSC Record on Demand for a new user?
  • How do I manage Active Directory?
  • How do I manage Windows Updates?
  • How to get RTP packet captures?
  • What is SPAN or Port Mirroring?
  • How do managers use Quantify QM?
  • How do agents use Quantify QM?
  • How do I setup Quantify QM?
  • How do I evaluate a call?
  • How do I create QM evaluation forms?
  • How do I coach an agent?
  • How do I use AutoFail?
  • How do I use AutoFail?

Need help from a support technician?

Committed to technical excellence, our support team is here to help. Send us a ticket and we will get back to you shortly.

Submit a Ticket

More Red Box Quantify Support

Tutorial Videos

FAQs &
How-To Guides

Client Software

Contact
Us

Tutorial Videos

FAQs &
How-To Guides

Client Software

Contact Us

Interaction Insight Corporation

125 Half Mile Road, Suite 200, Red Bank, NJ 07701

Phone: (800) 285-2950
Sales: sales@interactionic.com
Support: support@interactionic.com

Solutions

  • Public Safety
  • Compliance Recording
  • Data Intelligence
  • Mobile Vehicular Recording
  • Speech Analytics
  • Contact Centers
  • Microsoft Teams Recording

Services

  • Professional Services
  • Managed Services
  • Quality Assurance
  • Product Support

About Us

  • About Us
  • Contact Us
  • Request Support
logo© 2023 Interaction Insight Corporation. All rights reserved.
Go to Top
  • Solutions
    • Public Safety
    • Contact Centers
    • Compliance Recording
    • Speech Analytics
    • Data Intelligence
    • Microsoft Teams Recording
    • Mobile Vehicular Recording
  • Services
    • Quality Assurance
    • Professional Services
    • Managed Services
  • Product Support
    • What We Offer
    • Eventide NexLog Resource Center
    • Red Box Resource Center
  • About
  • Contact
  • Request Support