support@interactionic.com | (800) 285-2950

Microsoft Teams Recording

Ensuring Compliance and Quality with Microsoft Teams

Microsoft Teams is a popular collaboration platform that is used by businesses around the world. While it is a powerful tool for communication and collaboration, it is also essential for companies to ensure compliance with regulations and industry standards.

Request a Demo
Get a Quote

Why Is Compliance Recording Important For Microsoft Teams?

Demonstrating compliance with regulations and industry standards

Many industries are subject to strict regulations requiring the recording of certain communication types. By using Microsoft Teams recording for compliance, businesses can ensure that they meet these requirements.

Training and quality assurance

By reviewing a Microsoft Teams recording, businesses can identify areas where their employees may need additional support or guidance. This can help improve the overall quality of customer service and ensure that employees meet the organization's standards.

Protecting against legal disputes

In a dispute, recorded interactions can be used as evidence to support the organization's position. This can be especially important in industries where legal disputes are common, such as financial services and healthcare.

Improving customer service

Businesses can use Microsoft Teams collaboration recordings to find opportunities where their customer service can be improved. By improving customer service, companies can build customer loyalty and resolve any issues that may arise more effectively.

Featured Product

Verint Interaction Recording

microsoft teams recording software screenshot
  • Recording
    When recording with Microsoft Teams, Verint captures, stores, retrieves and analyzes voice calls, chats, screen sharing, video conferences, and other forms of collaboration.
  • Consolidation
    EDM consolidates and harmonizes customer interactions from various sources, breaking down data silos and simplifying data management, governance, and compliance. This allows for a cohesive, holistic view of customer engagement results and the ability to uncover new insights through data analysis.
microsoft teams recording software screenshot
  • Recording
    When recording with Microsoft Teams, Verint captures, stores, retrieves and analyzes voice calls, chats, screen sharing, video conferences, and other forms of collaboration.
  • Industries
    Verint Interaction Recording is a compliance solution for Microsoft Teams collaboration tools. It helps regulated organizations such as financial institutions, healthcare institutions, and government agencies manage regulatory compliance in their communications.
  • Consolidation
    EDM consolidates and harmonizes customer interactions from various sources, breaking down data silos and simplifying data management, governance, and compliance. This allows for a cohesive, holistic view of customer engagement results and the ability to uncover new insights through data analysis.
  • Storage
    With Verint Engagement Data Management (EDM) and the Verint Engagement Data Hub, captured Teams interactions can be managed and stored in a single application along with data from other sources, including third-party and historical archives.
office worker recording with microsoft teams on computer

Contact Us to Schedule a Demo or to Get a Quote

Name(Required)
This field is for validation purposes and should be left unchanged.

Contact Us to Schedule a Demo or to Get a Quote