Service Offerings
Quality Assurance &
Quality Improvement Services
Managing a 911 Center or a Police Department is becoming more and more complex. Technological advances and standards requirements are constantly evolving. There are growing expectations from a demanding public, staffing and funding shortfalls; the list goes on and on. All of these challenges can overwhelm your departments and impact the services you need to deliver each and every day.
No matter where you are in your lifecycle with your QA/QI program, Interaction Insight can help you take the next step with reducing risk, providing higher levels of service to your community and achieving your QA/QI goals and objectives with less effort.
Managing a 911 Center or a Police Department is becoming more and more complex. Technological advances and standards requirements are constantly evolving. There are growing expectations from a demanding public, staffing and funding shortfalls, the list goes on and on. All of these challenges can overwhelm your departments and impact the services you need to deliver each and every day.
No matter where you are in your lifecycle with your QA/QI program, Interaction Insight can help you take the next step with reducing risk, providing higher levels of service to your community and achieve your QA/QI goals and objectives with less effort.
We have 4 different offerings that cover everything you need:
Level 1
Assess
Analyze your existing environment
- interview management pertaining to compliancy goals and performance challenges
- establish understanding of SOP and policies compared to national standards
- discuss QI feedback loop
- future goals and staffing retention strategies
Level 2
Basic
Set up a Quality Assurance Program for your team
- set up of QA program
- training for internal QAE teams on current QA standards
- short term monitoring for calibration and compliancy goal setting
- teaching evaluation, using custom, preexisting or software QA scorecards and proper forms
Level 3
Enhanced
Assess your existing program
- assessment and audit of current QA program
- process improvement
- refresher training for internal QAE teams on current QA standards and best practices
- hybrid and comparison of preexisting or custom scorecards
- QA forms monitoring for calibration & compliancy goal setting
Level 4
Advanced
Outsourced QA Program
- our Team on Demand QAEs (Quality Assurance Evaluators) will perform multiple aspects of Quality Assurance
- QAEs use feedback to feed forward your training programs and implement procedures that support continuous customer service improvement, including developing laser-focused training aids
- short term monitoring for calibration and compliancy goal setting
- we set up your preferred method of QA in a Crawl, Walk, Run methodology and do QA evaluations for you.
