The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to handle sensitive information and protect customers against identity theft safely. It applies to anyone who stores, processes, or transmits payment data, including contact centers. To follow PCI compliance for call centers, businesses must take steps to secure credit cardholder information and protect against fraud.
Contact centers can ensure PCI compliance call recording is being followed correctly by using recording solutions explicitly designed to meet the standard’s requirements. These solutions typically provide advanced privacy control, access control tools, multi-tiered security design, and end-to-end multimedia encryption capabilities, all of which help to protect customer data from unauthorized access or misuse.