Recognizing the gravity of the situation, Interaction Insight Corporation (IIC), a New Jersey-based company specializing in voice recording and communication solutions, contacted BCDES to offer assistance. IIC collaborated with Eventide Communications, the manufacturer of NexLog® DX-Series recording systems used by BCDES, to develop a solution tailored to the subpoena’s requirements. Leveraging Eventide’s advanced NexLog CloudSync platform, the team expedited the transfer of critical recordings. All relevant radio and phone communications were extracted from their on-site server and uploaded to a dedicated Eventide CloudSync virtual server, resident in the secure AWS GovCloud. This platform provided a controlled and audited repository, granting authorized agencies such as the FBI, Secret Service, and Congress direct access to the data without requiring repeated intervention from BCDES. This collaborative effort ensured timely compliance with the subpoena while preserving the integrity of the data for investigative purposes.
Trump Assassination Attempt:
How Interaction Insight Facilitated
Critical Investigative Support
Butler County, PA – July 13, 2024
An assassination attempt against former President Donald Trump occurred at the Butler Farm Show Grounds in Butler, Pennsylvania. The incident, which transpired during a high-profile public appearance, prompted a swift and exhaustive investigation led by multiple agencies, including the FBI, Secret Service, the Task Force on the Attempted Assassination of Donald J. Trump, and the Department of Homeland Security. Central to the investigation was the subpoena for all radio communications recorded between 6 a.m., July 13 to 6 a.m., July 14, 2024.
The Butler County Department of Emergency Services (BCDES) faced a pressing challenge: providing a massive but secure, organized repository of all Motorola P25 radio traffic recorded within the stipulated timeframe.
A Coordinated Response
Impact and Significance
The rapid deployment of CloudSync facilitated the investigation and showed the vital role of mission-critical recording systems during national emergencies. “The seamless cooperation between Eventide Communications, IIC, and our team at BCDES ensured that we met the urgent demands of this investigation without compromising security or operational continuity,” stated Steve Bicehouse, Director of Emergency Services for Butler County.
Technology That Delivers Under Pressure
Eventide’s NexLog recording solutions, built for mission-critical environments, demonstrated their value in this scenario. Using advanced data export capabilities and the resilience of AWS GovCloud, CloudSync enabled the secure sharing of high-stakes information. This approach minimized the strain on local resources and allowed investigative bodies to independently retrieve and analyze the required recordings.
“In moments like these, product dependability and customer support are non-negotiable – Eventide’s solutions make it easy for us to provide the level of support that our customers expect and deserve,” said Richard Geremia, Managing Director of Interaction Insight Corporation.
As the investigation concluded, the collaboration between BCDES, IIC, and Eventide Communications highlighted the importance of preparedness and innovation in addressing critical national security challenges.
About Interaction Insight
Interaction Insight Corporation specializes in voice recording and other specialized voice applications across public safety, financial services and call center markets. Their best-in-class approach ensures clients receive tailored solutions that meet their unique recording requirements. With over 60 years of combined domain expertise, their team of tenured industry professionals and factory-trained certified technicians is dedicated to implementing best practices and delivering optimal results.
Eventide’s #1 Reseller
“Interaction Insight Corporation has been Eventide’s number one reseller for the last five years due to them effectively solving their customers’ recording needs. Their many decades of experienced sales efforts are supported by a strong support team that fulfills the customer’s expectations.”
~Mark Traeger, Vice President of Sales for Eventide Communications.
Eventide applauds Interaction Insight’s exceptional work and looks forward to their collaboration and continued success in 2025.
