Now Offering
Advanced Artificial Intelligence for Public Safety
Interaction Insight delivers Critical Insights AI, an AI-powered platform that supports Public Safety Answering Points (PSAPs), emergency communications centers, and security operations.
Developed by Eventide Communications and natively integrated with NexLog DX-Series full ecosystem recorders, Critical Insights AI operates securely in AWS, offering scalable automation and real-time analytics to improve performance, streamline operations, and support personnel.
Artificial Intelligence:
Find It Faster | Trained on Public Safety Data
Critical Insights AI is trained on public safety data and built for full operational integration – across audio, video, screen, and metadata. It includes three AI Assistants and Speech Factor AI, helping agencies streamline incident response, automate processes, and support staff well-being.
Ready to Assist
Three AI Assistants + Speech Factor AI
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Research Assistant
Search and retrieve critical recordings quickly.
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Filter by date, time, scenario, or call-taker
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Use voice commands for contextual searches
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Generate requests efficiently
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Summarize content to reduce reviewer trauma exposure
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QA/QM Assistant
Automate evaluations and ensure compliance.
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Real-time call scoring
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CAD entry validation
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APCO/NENA and custom form support
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Identify performance trends and training needs
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Supervisor Assistant
Access data for improved planning and oversight.
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Visualize call trends and volumes
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Flag high-stress interactions
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Support retention through better staff monitoring and response planning
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Speech Factor AI
Transcribe, manage, and analyze vast amounts of audio data.
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Real-time and retrospective transcription
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Search and alert on words/phrases
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Multilingual transcription
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Historical mining and transcription summaries
Why Choose Critical Insights AI?
It’s Time To Leverage Technology To Ease Staffing Burdens: Retention Starts With Support
Critical Insights AI helps reduce administrative workload, support telecommunicator wellness, and improve operational outcomes through:
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Automated QA/QM
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Advanced Data Analytics
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Stress Level Reporting and Trending
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Contextual Search and Transcription
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Public Safety-Trained AI Models
Delivered and Supported by IIC
Interaction Insight Corporation (IIC) has over 20 years of experience in voice recording solutions across public safety, financial services, and call centers. As Eventide Communication’s top reseller for five consecutive years, IIC brings unmatched domain expertise and technical support to every deployment.
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Proven success with complex recording environments
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Certified technicians and industry-aligned best
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Custom configurations for agency-specific objectives
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Local support from a team with 60+ years of combined experience
Whether your center wants to enhance QA/QM, reduce staff burden, or access real-time operational insight, IIC is ready to deliver and support Critical Insights AI.
