We're here to help with all your voice recording support needs.
To contact us for Technical Support via email, please use the form below.
To contact us for Technical Support via phone, call (800) 285-2950.
All of our offerings are built upon long-standing experience in supporting enterprise-critical voice applications. With more than 20 years of close engagement with customers, Interaction Insight has developed and is continuously improving tools, processes, and methodologies to enable customers and deliver support at the highest level.
| Support Coverage | 8:00 AM to 5:00 PM; Eastern; Monday through Friday |
| Call Back Response | 60 Minutes |
| On-Stie Response | 6 hours |
| Labor and Parts | All Labor and Spare parts are covered |
| Annual Inspection | Two health checks per year to update, apply patches & test recorder |
| Support Coverage | 8:00 AM to 8:00 PM; Eastern; Monday through Friday |
| Call Back Response | 60 Minutes |
| On-Stie Response | 4 hours |
| Labor and Parts | All Labor and Spare parts are covered |
| Annual Inspection | Two health checks per year to update, apply patches & test recorder |
| Support Coverage | 24 hours per day; 7 days per week |
| Call Back Response | 60 Minutes |
| On-Stie Response | 2 hours |
| Labor and Parts | All Labor and Spare parts are covered |
| Annual Inspection | Two health checks per year to update, apply patches & test recorder |
