No matter the number of skills your call center reps have or how many sites or communication channels your company operates, integration Insight provides advanced, configurable workforce management functionality capable of addressing the most complex challenges call centers face. Our Workforce Management solutions supports virtually any call center forecasting and scheduling methodology, allowing call center managers to choose the approach that works best in their environment. The system’s change management tools also help them proactively manage the day’s events and quickly respond to changing conditions to maintain a high level of customer service. Agent adherence and call center performance management features ensure agent performance improvements. As your call center grows in size and complexity, our Workforce Management software keeps pace, enabling your call center to continue meeting your company’s service objectives. .
Workforce Management software enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and effectively manage change every day. The result? An efficient, effective call center with productive agents who are well prepared to handle customer interactions. .
integration Insight's Workforce Management systems delivers advanced, configurable call center forecasting and scheduling through:
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