PCI Compliance Call Recording

Meeting Payment Card Industry Security Requirements

Protecting customer privacy is a major concern for organizations. The Payment Card Industry Data Security Standard (PCI DSS) requires contact centers to secure credit cardholder information and protect against fraud. To ensure contact center PCI DSS compliance, Our solutions provide advanced privacy control, access control tools, multi-tiered security design and end-to-end multimedia encryption capabilities. .

Contact Centers and PCI Compliance recording

The payment card industry developed the PCI DSS requirements to help ensure the safe handling of sensitive information and protect customers against identity theft. Both data storage and transmission of cardholder information that are not secure constitute a security breach. The risk can come from various sources, whether from an employee that may try to gain unauthorized access to customer data or from an outside hacker. The standard constitutes a set of comprehensive requirements for enhancing payment data security, including security management, policies, procedures, network architecture, software design and other critical protective measures.

Compliance Essentials

Tools for the Trading Floor NICE Compliance
Call recordings, including mobile call recording can be used as evidence when disputes arise, and can ensure that agents and traders follow procedures. And, when used in combination with interaction analytics and call center quality monitoring tools, call recording can provide insight into service levels, processes and customer attitudes. interaction Insight’s compliance call recording do all this and more.

Compliance and Risk

Organizations are facing growing compliance and risk challenges. The regulatory environment is constantly evolving, internal policies are tightened, and fraud is becoming increasingly more sophisticated. Interaction Insight's Compliance and Risk solutions enable organizations to minimize the exposure to risks that are inherent to customer interactions, across traditional and new communication channels. The solutions deliver the most comprehensive capabilities for capturing and retaining customer interactions across all channels, provide real-time fraud prevention at contact centers, and ensure compliance with regulations such as the PCI-DSS standard and Dodd-Frank Act.

It applies to anyone that stores, processes or transmits payment data. For contact centers, PCI DSS compliance means that certain portions of sensitive cardholder information must not be stored, even if in the most secured fashion. Other portions of the data are permitted for storage and should be stored and processed according to PCI DSS security requirements.