Maintenance Plans


Bronze

Support Coverage8:00 AM to 5:00 PM; Monday through Friday
Call Back Response60 minutes
On-Site Response*6 hours
Labor and PartsAll Labor and Spare parts are covered
Health Checks
Two health checks per year to update, apply patches & test recorder

Silver

Support Coverage8:00 AM to 8:00 PM; Monday through Friday
Call Back Response60 minutes
On-Site Response4 hours
Labor and PartsAll Labor and Spare parts are covered
Annual InspectionTwo health checks per year to update, apply patches & test recorder

Gold

Support Coverage24 hours per day; 7 days per week
Call Back Response60 minutes
On-Site Response2 hours
Labor and PartsAll Labor and Spare parts are covered
Annual InspectionTwo health checks per year to update, apply patches & test recorder

Maintenance

All of our offerings are built upon long-standing experience in supporting enterprise-critical voice applications. With more than 20 years of close engagement with customers, Interaction Insight has developed and is continuously improving tools, processes, and methodologies to enable customers and deliver support at the highest level.

Implementation Benefits

A key benefit of working with Interaction Insight's implementation team is the proven voice engineering project management process that is used along with a staff of skilled telecommunications engineers to reduce risk and manage projects to on-time delivery within budget.

Developing an accurate, customer-oriented implementation involves pulling a starting point from one of several site surveys and templates to determine how and when to rollout the new technology in a way that does not interrupt existing business processes. Interaction Insight's project management team and business and system analysts always deliver on time and on budget for the implementation.



































Implementation Services

Interaction Insight Corporation offers comprehensive implementation services for its products to ensure they are implemented effectively and they meet your expectations. As part of the implementation process, we will spend time understanding your requirements and helping you determine how automation and process reengineering can improve your business. With this approach, specifications, cost and timelines can be effectively managed. .